CasinoPa Privacy Policy — Your Information Is Secure

Various types of information are collected when you open an account and use casinopa's services. The table below provides a full breakdown.

Casinopa only collects information for necessary purposes. Each piece of data is gathered with a specific purpose in mind and is never used beyond that scope.

• Account Management: Account registration, login, password recovery, and identity verification.
• Payment Processing: Processing deposits, handling withdrawals, and preventing fraud.
• Service improvement: Analysing game performance, fixing bugs, and improving the user experience.
• Legal Obligations: Compliance with AML regulations and provision of required information to tax authorities.
• Customer Support: To resolve issues and provide personalized support.
• Marketing (with consent): Sending promotional offers and special updates — with your consent only.

You can update your consent preferences at any time through your account settings.

Casinopa does not sell your data to third parties. However, limited information is shared with trusted partners as necessary to operate the service.

• Payment processors: Mobile Pay, Nagad, Rocket, and bank — used solely to process transactions.
• KYC Verification Provider: Third-party identity verification services — mandatory under licence conditions.
• Game Provider: Companies such as Pragmatic Play and Evolution — limited to technical data from game sessions only.
• Legal Authority: By legal order from a court or regulatory authority — where we are legally obligated to comply.

Casinopa uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser.

You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

Casinopa does not retain any data longer than necessary. The retention periods for different types of data are listed below.

• Account information: For the duration of active account + 5 years after closure (as required by law).
• Transaction Records: 7 years — required by financial regulatory obligations.
• Support chat logs: 2 years.
• Gaming logs: 3 years.
• Marketing Consent: Until consent is withdrawn.
• IP Logs (Security): 90 days.

Once data is deleted, it is also purged from backups within 30 days.

Every casinopa user has clear rights over their personal data. These rights are easy to exercise and completely free of charge.

• Right to Access Your Data: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can stop your data being used for certain purposes.
• Portability: You can download your data in a machine-readable format.
• Right to Object: You can object to specific uses of your data.

To exercise your rights privacy@casinopa.net Submit a request by email. A response will be provided within 30 days.

Casinopa is strictly an adults-only platform. Account registration is prohibited for anyone under the age of 18.

If it is found that data has been collected from a minor, that information will be deleted immediately and the account will be closed. If a parent or guardian has any concerns, please contact support right away.

Casinopa servers operate internationally. For any data transfers, we ensure that the destination country provides an adequate level of data protection.

• Data is only transferred to countries with adequate data protection laws.
• Standard Contractual Clauses (SCC) are used in agreements with third parties.
• All data transfers are encrypted end to end.

Casinopa may update this Privacy Policy as its services evolve or as required by law. You will be notified of any changes via your registered email, and the "Last Updated" date at the top of the page will reflect the latest revision.

Major changes will be notified 30 days in advance; minor changes will be communicated 7 days ahead. Continued use of the platform after any policy update will be considered acceptance of the revised terms.

Our dedicated privacy team is always available to handle any questions, requests, or complaints related to your privacy.